Return & Refund Policy

Last Updated: August 9, 2026

We want you to love your order. If you need to return your hair, please review the following policy carefully.

Return Window

Customers have 48 hours from the date their package is delivered to contact us by email regarding a return.

To request a return, please email us within the 48-hour window and include your order number and the reason for the return. Requests submitted after 48 hours may not be accepted.

Return Requirements

To be eligible for a return, the hair must be returned in the same condition in which it was received.

The hair must:

• Be completely unused
• Not be worn or installed
• Not be washed or wet
• Not be brushed, combed, or altered
• Not be cut, colored, bleached, or chemically processed
• Have all original packaging and tags, if applicable
• Be free from makeup, oils, perfume, smoke, or other odors

Hair that has been worn, installed, washed, altered, cut, colored, bleached, or otherwise manipulated will not be accepted for return.

Return Approval

All return requests must be approved by our team before the item is shipped back. Please do not send a return without receiving return instructions from us.

Once the returned hair is received, it will be inspected to ensure that it meets the requirements outlined above.

If the returned hair does not meet our return requirements, the return may be denied and the item may be shipped back to the customer at the customer's expense.

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method.

Please allow your bank or payment provider additional time to process and post the refund to your account.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Return Shipping

Unless the return is due to an error on our part or the customer received a defective or incorrect item, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning your order. We are not responsible for returns that are lost or damaged while being shipped back to us.

Damaged or Incorrect Orders

If you receive damaged, defective, or incorrect hair, please contact us within 48 hours of delivery.

Please include your order number along with clear photos and/or videos showing the issue. Do not install, wash, cut, color, or otherwise alter the hair before contacting us.

If the issue is confirmed to be our error, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Exchanges

[CHOOSE ONE: We offer exchanges subject to availability / We do not offer exchanges.]

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.